Shipping Policy

Last updated: August 20, 2026

Thank you for shopping with Velora Fashion. We want to make sure your order reaches you safely and on time. Please review our shipping policy below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, holidays, or periods of high order volume, processing may take a little longer. We appreciate your patience.

2. Shipping Times

Once your order has been processed, estimated delivery times are:

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days, where available

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs, carrier issues, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the shipping option selected.

If we offer free shipping promotions, the applicable terms will be displayed on our website or at checkout.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

Please allow up to 48 hours for tracking information to update after your order has been dispatched.

5. Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you entered an incorrect address, contact us as soon as possible. We will try to update the address before your order is shipped, but we cannot guarantee that changes can be made after an order has been processed.

Velora Fashion is not responsible for orders delivered to an incorrect address provided by the customer.

6. Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or arrives damaged, please contact us as soon as possible.

For damaged packages, we recommend keeping the packaging and taking photographs of the damaged item and packaging, as these may be required when submitting a claim.

7. International Orders

International orders may be subject to customs duties, taxes, or other import fees imposed by the destination country.

Any applicable customs duties or taxes are the responsibility of the customer unless otherwise stated at checkout.

8. Contact Us

If you have any questions about your order or shipping, please contact Velora Fashion through the contact information provided on our website.

We are happy to help.

Velora Fashion
Fashion that feels like you.